FAQ’s

Welcome to Kookays, your destination for professional and premium-quality gazebos in the United States. We are committed to providing durable outdoor products, convenient shopping, secure payment options, and dependable customer service. Below are answers to common questions about our gazebos, orders, shipping, returns, payments, and support.

Products & Gazebos

What products does Kookays sell?

Kookays specializes in professional gazebos designed to enhance outdoor spaces with practical functionality, comfortable shelter, and quality construction.

What are the dimensions of your gazebos?

Gazebo dimensions vary by model. Please check the individual product listing for the exact dimensions, specifications, and available options before placing your order.

Why should I choose Kookays?

Kookays focuses on quality, durability, professional gazebo designs, and customer satisfaction. With more than three years of production experience, we are committed to providing reliable outdoor products backed by our 5-year gazebo guarantee, subject to applicable terms and conditions.

Shipping & Delivery

Do you offer free shipping?

Yes. Kookays offers free shipping on eligible orders within the United States. Any applicable shipping conditions will be displayed during checkout.

How long does order processing take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

How long does shipping take?

After processing, orders typically arrive within 5–7 business days. Delivery times may vary due to carrier conditions, weather, holidays, or other circumstances beyond our control.

Do you ship outside the United States?

No. Kookays currently ships within the United States only.

Can I track my order?

Yes. Once your order has shipped, tracking information will be provided when available. You can use the tracking information to monitor your package’s delivery status.

What if my package is delayed or lost?

If your package is delayed, first check the tracking information for the latest carrier update. If your package appears to be lost or significantly delayed, contact Kookays so our customer support team can help investigate the shipment.

Orders

Can I change my order after placing it?

If you need to change your order, contact Kookays as soon as possible. We will make reasonable efforts to accommodate changes before your order is processed or shipped.

Can I cancel my order?

Order cancellations may be possible if the order has not yet been processed or shipped. Please contact us promptly if you need to request a cancellation.

What should I do if I don’t receive my order confirmation email?

Check your spam, junk, promotions, or other filtered folders first. If you still cannot locate your confirmation email, contact Kookays with the name and email address used for your purchase, and our team will assist you.

Payment & Security

What payment methods does Kookays accept?

Kookays accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is payment processing secure?

Yes. Kookays uses secure payment processing technology to help protect your payment information during checkout.

How does Kookays protect my payment information?

Kookays takes payment security seriously and uses appropriate security measures, including secure payment processing and encryption technologies, to help protect sensitive payment information.

Returns & Refunds

What is Kookays’ return period?

Kookays accepts eligible returns within 14 days of delivery. Products must meet the applicable return requirements. Please contact our customer support team before returning an item for return instructions.

How long does a refund take?

Once an eligible return has been received and approved, Kookays generally processes refunds within 1–2 business days. Your bank or payment provider may require additional time to make the refunded funds available in your account.

What if I receive a damaged gazebo or an incorrect item?

If your order arrives damaged or you receive an incorrect product, contact Kookays as soon as possible. Please provide your order information and clear photos of the issue when appropriate so our team can review the situation and determine the best solution.

Customer Support

How can I contact Kookays?

You can reach our customer support team using the following information:

Phone: +1 620 587 3601
Email: support@kookays.com
Address: 200 Main St, Claflin, KS 67525, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly will Kookays respond?

Kookays aims to respond to customer inquiries within 1 business day during regular business hours. Response times may occasionally vary during holidays or periods of high inquiry volume.

Why Choose Kookays?

Kookays combines more than three years of production experience with a strong commitment to quality, dependable customer service, and professional gazebo designs. We offer free shipping on eligible U.S. orders, secure payment options, convenient order tracking, a 14-day return period, and a 5-year guarantee on our gazebos, subject to applicable terms and conditions.

Our goal is to make purchasing a professional gazebo simple, secure, and reliable from checkout through delivery. If you have any additional questions, our customer support team is ready to help.