Privacy Policy

Welcome to Kookays (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, Kookays, or make a purchase from our online store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Place an order
• Create an account
• Contact customer support
• Subscribe to promotional communications
• Participate in promotions or other activities on our website

The information we may collect includes:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order and purchase history
• Information provided in customer service communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Provide customer service and support
• Communicate order confirmations and updates
• Improve our website, products, and services
• Personalize your shopping experience
• Detect and prevent fraud or unauthorized transactions
• Maintain website security
• Comply with applicable legal requirements
• Send promotional communications, where permitted by law

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

3. Cookies and Tracking Technologies

Kookays may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use our website
• Analyze website performance
• Improve website functionality

You can adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain features of our website.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Analytics and technology providers
• Marketing service providers
• Customer support providers
• Government authorities when required by law

These parties may only use your information as necessary to provide services to us or as otherwise permitted by applicable law.

5. Payment Information

Payments may be processed through third-party payment providers. We generally do not store complete payment card information on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions and provide services
• Maintain business and transaction records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When information is no longer required, we may securely delete or anonymize it as appropriate.

8. Your Privacy Rights

Depending on your state of residence and applicable U.S. privacy laws, you may have certain rights concerning your personal information, such as:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Opting out of certain marketing communications
• Exercising other rights provided under applicable law

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable laws.

Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Website: Kookays Website

Contact Page: Contact Us

Email: support@kookays.com

Phone: +1 (620) 587-3601

Address: 200 Main St, Claflin, KS 67525, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Chat with us live for immediate assistance through our Contact Us page.