Payment Policy

Introduction

Welcome to Kookays. We are committed to providing a secure, convenient, and transparent payment experience for every customer purchasing our professional gazebos. This Payment Policy explains our accepted payment methods, payment verification procedures, security measures, refunds, and how we handle unsuccessful or potentially fraudulent transactions.

Accepted Payment Methods

Kookays accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Available payment options may vary depending on your device, browser, or checkout conditions. All available payment methods will be displayed during checkout.

Secure Payment Processing

Kookays takes payment security seriously. Payments are processed using secure payment technology and SSL encryption to help protect sensitive information transmitted during checkout.

We use reasonable security measures to help safeguard payment information and maintain a safe shopping experience. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Payment Authorization and Verification

When you place an order, your selected payment provider may authorize and verify your payment information before the transaction is completed.

Kookays may also review certain order and payment details when necessary to verify transactions and help prevent unauthorized purchases or fraud.

If payment authorization or verification is unsuccessful, Kookays may be unable to complete or process the order.

Order Confirmation

After your payment has been successfully authorized and your order is submitted, Kookays will send an order confirmation to the email address provided during checkout.

Please review your confirmation carefully to ensure your shipping information, products, and order details are correct. If you notice an error, contact us as soon as possible.

Pricing and Currency

All prices displayed on the Kookays website are listed in U.S. Dollars (USD) unless otherwise stated.

Your bank, card issuer, or payment provider may charge additional fees, including currency conversion or transaction fees. Kookays does not control fees imposed by third-party financial institutions.

Failed or Declined Payments

If your payment is declined or cannot be processed successfully, your order may not be completed.

A payment may fail because of:

• Incorrect payment information
• Insufficient funds or available credit
• Expired payment cards
• Incorrect billing information
• Bank or card issuer restrictions
• Payment-provider security checks
• Technical issues

If your payment is declined, please verify your payment information and try again or select another available payment method.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Kookays generally processes approved refunds within 1–2 business days after the refund has been authorized. After processing, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If you believe you are owed a refund and have not received it after the applicable processing period, please contact our customer support team.

Fraud Prevention

Kookays takes reasonable measures to help protect customers and our business against fraudulent or unauthorized transactions.

We may use payment verification, transaction screening, order reviews, and other security measures when appropriate. If an order or payment appears suspicious, unauthorized, or potentially fraudulent, Kookays reserves the right to delay, decline, or cancel the transaction.

In certain circumstances, additional information may be requested to verify an order before it is processed.

Customer Support

If you have questions about a payment, order confirmation, refund, or payment-related issue, our customer support team is available to assist you.

Phone: +1 620 587 3601
Email: support@kookays.com
Address: 200 Main St, Claflin, KS 67525, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Kookays aims to provide helpful and timely assistance with payment-related questions and concerns.

Policy Updates

Kookays may update this Payment Policy from time to time to reflect changes in our payment methods, security practices, business operations, or applicable requirements. Any changes will be posted on this page with an updated Last Updated date.

Contact Kookays

If you have any questions about this Payment Policy or need assistance with a payment, please contact Kookays using the information provided above. We are committed to providing a secure, transparent, and customer-friendly payment experience.