What’s Included?
Not Included:
At Kookays, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review the following Return & Refund Policy before initiating a return.
We accept eligible returns within 14 days from the date you receive your order.
To qualify for a return, the item must:
Items that do not meet these requirements may not be eligible for a refund.
The following items may not be eligible for return:
To request a return, please contact our customer support team within the 14-day return period.
Please provide:
You can contact us through our Contact Us page:
Our team will review your request and provide instructions for returning the item.
Customers are generally responsible for return shipping costs unless the return is due to an error on our part, such as:
When the return is caused by our error, we may provide a prepaid return shipping label.
We recommend using a trackable shipping service when returning an item.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide clear photos and a description of the issue. After reviewing your claim, we may offer a replacement or refund depending on the circumstances.
Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.
If your return is approved, we will process your refund within 2 business days.
The refund will be issued to the original payment method used for the purchase.
Kookays will process approved refunds within 2 business days after the returned item has been received and approved.
After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.
Processing times can vary depending on your financial institution.
If you have not received your refund after the expected processing time:
If you still cannot locate the refund, please contact us at support@kookays.com.
We do not guarantee direct exchanges.
If you want a different product, color, size, or style, you may return the eligible original item according to this policy and place a new order separately.
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed or shipped. Orders that have already shipped may need to follow our standard return process.
If you have any questions about this Return & Refund Policy, please contact us:
Website: Kookays
Contact Page: Contact Us
Email: support@kookays.com
Phone: +1 (620) 587-3601
Address: 200 Main St, Claflin, KS 67525, United States
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)
Live Chat: Chat with us live for immediate assistance through our Contact Us page.
